NataliaNMG

Train and evaluate AI systems for user safety, reviewing and optimizing French content. Ensure compliance with quality and security guidelines, analyze data, and deliver accurate outputs in a fast-paced engineering environment.

Managed insurance claims for French clients, analyzing and validating documents. Coordinated with a Paris team, ensured SLA compliance, resolved issues, and maintained accurate system records using fluent French and English.

Provided technical support for hardware, software, and network issues. Resolved user requests via phone, email, and chat. Installed software, ensured security compliance, monitored systems, and documented recurring issues with IT teams.

Transcribed and annotated speech/language data for ASR and NLU, performed semantic and dialogue evaluation, managed high-volume tasks under tight deadlines, and improved processes to enhance data quality and efficiency.