KarolinaKrzak
Kraj: Poland
Lokalizacja: Radzionków, PL
Na Useme od 16 maja 2026
O mnie
Experienced customer support and onboarding specialist with strong communication skills and professional English (C1). I also provide English tutoring, administrative support, data verification and virtual assistance services. Detail-oriented, organised and experienced in remote work environments.
CV / Résumé
Wrz 2023 - Teraz
English teacher
XIV LO im. mjr Henryka Sucharskiego
- preparing and delivering lessons that engage students through interactive activities, multimedia resources, and group discussions - assessing student progress through regular quizzes, exams, and written assignments, providing constructive feedback
Kwi 2022 - Maj 2023
Onboarding Analyst (former CDD Analyst)
Intergiro Intl AB (publ.)
- analysing documentation provided by clients (KYC/AML) - updating customers' data, such as: pricing packages, 2FA, company's registered address, etc.
Wrz 2020 - Mar 2022
CIT Consultant (former Process Specialist)
PricewaterhouseCo opers Service Delivery Centre
- preparing corporate tax declarations for British clients - being responsible for multiple processes involved in creating CIT declarations (pricing, mapping, tagging, filing etc.) - creating valuable business relations with clients
Lis 2018 - Lip 2020
Customer service representative
Groupon Shared Services
-complex end-customer support, through various contact points (phone, chat, email) -supporting British customers according to the company’s guidebook -paying strict attention to the correct process to maintain high level of customer’s satisfaction