Karen Espinosa

Managed planning and execution of workshops for organizational development. ● Facilitated conflict resolution resources for collaborators. ● Conducted full-cycle recruitment. Achievements ■ Served 70 employees. ■ Designed a leadership improvemen

● Presented data models to business teams for review on Excel. ● Managed accounts and client administration. ● Trained and managed teams. Achievements ■ Managed a demand for 350 positions. ■ Utilized Scrum and Agile methodologies. ■ Averaged 25

● Conducted in-house hiring for plant requirements. ● Worked in the Shared Service Center in Guadalajara. ● Maintained direct contact with stakeholders. Achievements ■ Fulfilled recruitment requirements for over 30 plants. ■ Translated analog da

Conducted mass interviews and maintained an extensive database on Excel. ● Trained new selection specialists. Customer Service Agent, Teleperformance, Guadalajara Jul 2020 - Sep 2020 ○ Provided service to Lux VIP clients for Comcast. ○ Resolved o

● Led team-building activities using gamification, Lego Serious Play, and Laughter Therapy. ● Developed strategies for staff improvement and provided client service. Achievements ■ Designed a gamification structure for over 500 employees. ■ Secu