Milana

O mnie

Education and Qualifications:

Bachelor's and Master's Degrees in English Language and Culture from the Faculty of Philosophy, Novi Sad. Master's in Forensics from the Faculty of Law and Business Studies Dr. Lazar Vrkatic, with a focus on Cyberbullying in Serbia. Certificate in Crime Scene Investigation. Ongoing pursuit of IBM Cybersecurity Analyst Professional Certificate. Working Biography:

Over 8 years as an Online Teacher for a foreign tutoring school. Current position as Customer Support Representative 2 - ADMINISTRATOR, handling various responsibilities including task supervision, escalation management, and team training. Previous role as a Customer Support Representative, involving direct client communication, subscription cancellations, and technical issue resolution. Over 7 years of experience at Volksbank Serbia, starting as an Account Manager and advancing to Deputy Branch Manager – Senior Account Manager 2. As an Account Manager, achieved recognition as the best account manager in Ser