marek Kuś

O mnie

I offer professional customer service and administrative support services to help your business enhance efficiency, improve customer satisfaction, and streamline processes. My experience and flexible approach allow me to tailor services to your company’s unique needs. I have experience leading a team on Ryanair, Google, Booking.com and medical projects. Scope of Services 1. Professional Handling of Email and Chat Inquiries Prompt, polite, and brand-aligned responses to customer inquiries. Management of live chats (e.g., LiveChat, Zendesk Chat) and email inboxes. Guaranteed response times (e.g., within 24 hours for emails, immediate for chats). Monitoring and reporting inquiries using CRM systems (e.g., Zendesk, HubSpot). 2. Management of Complaints and Returns Professional handling of complaints in accordance with company policies and regulations. Coordination of the return process, including communication with customers and internal teams. Building positi