Aleksandra Borovitckaia
Kraj: Russia
Lokalizacja: Mannheim, DE
Na Useme od 5 września 2025
O mnie
Customer Support & Operations Specialist | Onboarding | B2B
I help teams keep customers happy and operations calm. My focus is clear communication, tidy documentation, and fast, practical follow-ups.
What I do: Email-first customer support (phone if needed): prioritization, status updates, clear next steps. Account coordination: set up calls when needed, keep threads tidy, confirm what was agreed and by whom, track simple deadlines. Day-to-day ops: order/status tracking, delivery ETAs, invoice/payment follow-ups.
Proof you can rely on: Handled 10 clients in parallel; 0 missed deadlines, >80% repeat campaigns. Processed 10 complaints + 10 returns/week; cut average resolution from 5 → 2 days with faster first reply and structured follow-ups.
Tools: Google Workspace (Docs/Sheets/Slides), Excel (filters & basic formulas), Outlook/Gmail, Zoom/Meet, Trello/Notion, modern CRMs/ticketing systems (quick to pick up).
Kategorie
CV / Résumé
Wrz 2023 - Teraz
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Teaching Russian to small groups of children, monitoring student progress, providing feedback, and maintaining an organized classroom.
Kwi 2018 - Lis 2020
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Kwi 2015 - Gru 2017
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Handled ~10 claims + ~10 return requests weekly; wrote formal responses; kept precise records in Excel/Word. Investigated causes (incl. installation errors), requested samples, ran control checks with installers; de-escalated premium clients.
Sie 2012 - Lut 2015
Sales department specialist
7 streams
Processed 12–13 orders/day; tracked delivery status/ETAs; kept customers informed; handled escalations and basic invoice follow-ups. Maintained simple status trackers in Sheets; clear, calm communication.