Abigail Espinosa

O mnie

I have 18 years of experience in customer service and over 10 years in data analysis, report development, and presentation for managerial decision-making. I specialize in providing efficient solutions.

I've applied programming knowledge and gained experience with Power BI, developing complex reports and dashboards with detailed macros to streamline analysis. These dashboards are used by customer service teams, improving response times and supporting managerial decision-making through KPIs. Additionally, I manage and analyze databases, develop, and maintain reports and query pages. In the past 3 years, I’ve developed robots with UiPath, automating routine activities and saving hours of work for higher-value tasks.

My activities include understanding user needs, analyzing requirements, developing reports, automating tasks, creating guides or tutorials, and continuous follow-up for proper solution functioning, including post-implementation service.

I work closely with international teams.