Erabel Okwuwolu
From: Nigeria
Location: Kharkiv, UA
On Useme since 21 mayo 2024
About me
My name is Erabel.
I’d love to get the opportunity to work with you. Let me start by selling myself to you. I’m fun-loving, easy-going, hardworking, reliable and I pay great attention to detail.
I’ve worked with several companies, like Unagi scooters, MasterClass, and Lumen5, Telemetry TV, and Home Alliance over the years and used tools like Zendesk, Intercom, Slack, Shopify, Freshdesk, Jira, Mixpanel, Airtable, Retool, Asana, Stripe, PayPal, Salesforce, Basecamp, Guru, and Amazon.
Responding to customer concerns, escalations, bug-reporting, technical support, cancellations, refunds, and customer de-escalations, generating new leads through account research, networking, drafting emails, fundraising, and coordinating events is my forte.
I have a basic knowledge of server environments, and I have acquired an understanding of technology-providing services such as CRM’s through my years of experience.
I look forward to hearing from you. Thanks.
Categories
CV / Résumé
Oct 2021 - Feb 2022
Customer Service Representative
Sweet upsell
Answered customer via intercom and platform’s onboarding. -Escalated customer tickets. -Closed tickets and inputted data into tracking systems Helped with checkout issues via Shopify. -Billed subscriptions - promoted the app via Social Media
Ene 2021 - Sep 2021
Property Manager
Bluebell Properties London
Managed 20+ properties Handled tenant inquiries Utilized virtual tools Managed lease agreements Oversaw rent collection Liaised with contractors Communicating and collaborating with onsite staff and stakeholders through virtual meetings
Jul 2020 - Sep 2020
Customer Service Manager
JJ's Drop Service Ukraine
-Take customer calls regarding existing accounts and taking orders. -Make policy and account changes -Respond to questions and concerns about service. -Train recruits and settle in-house disputes. -Organise schedules and routes for driver
Jun 2019 - May 2020
E-commerce Customer Care
Hypestfit
-Fulfil orders via Oberlo, CJ -Refunds, order adjustments via Shopify - Processing orders, tracking shipments, and coordinating with departments to address customers. - Answer customers via Zendesk,Facebook,Insta in moderation -Used Stripe, PayP
Oct 2018 - May 2019
Customer Sales Representative
Macy's, Bellevue
- Provided customer assistance and support via phone, email, chat, and online platforms. - Addressed customer inquiries, resolved issues, processed orders, and ensured overall customer satisfaction while adhering to company policies and procedures