AleksandraM
De: Poland
Ubicación: Mississauga, CA
En Useme desde 3 marzo 2018
Sobre mí
Hello, My name is Aleksandra I am experienced and detail oriented customer service rep, bilingual and successful in various industries. I have been worked for automotive, travel and tourism and health care/food industries, providing support via e-mail, chat and phone in fast paced environment. Achieved the highest productivity, I have developed the multitasking skills, I always keep deadline and I am well organized. I am familiar with CRM tools and ERP systems such as SAP and Sage ACPAC, GDS- Amadeus ticketing program and in various ticketing systems for call center corporation and small/medium sized company directed supervised by General Management. I have marketing experience creating the content for website and brochures. Translations English/ Polish. I have an bachelor degree in marketing field. I am great team member and enthusiastic person.
Please review my profile and do not hesitate contact me.
Categorías
Portafolio
• Processing orders and resolving invoicing issues using ACPAC ERP software • Supporting distributors using multi-level marketing tools • Customer’s data entry and document retention • Providing product information, support for existing...
• Bilingual Customer Support on e-mail chat and phone regarding the whole process of booking flight, such us: booking flight tickets, changing flight with the airlines, additional services during an itinerary, refund policy, cancellation and...
• Worked as SAP support analyst in call center, provided bilingual support on phone and e-mail • Solving the issues with the MM module, supporting with solutions and explaining the process of SAP workflow. I achieved the best productivity for...
• Provided customer support on e-mail and phone • Tracked load life-cycle from shipment to delivery • Assisted with operations/fleet of trucks • Support accurate and timely driver performances. • Report any issues or incidents to proper team...
• Supported the Marketing Manager with Brand building and Administrative activities • Development of online & offline initiatives for Brand building. • Worked on CRM tools to connect B2B and B2C channels, Website development and Print Media...