Riste

O mnie

I am technical support coordinator, working as L2 support as well. Some of my skills: - Direct communication with clients via JIRA ticketing system, Skype, Teams, email and Slack (in-person regular meetings as well) providing exceptional support and analysis for critical issues. - Jira/Confluence server and cloud administrator - Monitoring: AWS CloudWatch, Datadog, Pingdom - Creating and following KPIs for support employees - Troubleshooting complex issues using AWS CloudWatch, Kibana logs, server logs and SQL - Microsoft office suite - Conflict resolution, Interpersonal skills, Critical thinking and problem solving, Ability to multitask, Effective Time Management, Adaptability, Communication skills, Computer skills,