Twilio Flex. Configuration, UI adjustment and phone calls, emails, SMS (omnichannel configuration). Coding required

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Robert Sekściński
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Kategoria zlecenia:
Usługi programowania
Budżet:

Do negocjacji

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Opis zlecenia

I am looking for the company which could configure and adjust Twilio Flex for us. We didn't use it before, it will be the integration from the beginning. We would like to use Twilio mainly for contact with our contrahents, not clients as it is usually managed.

Mainly we would like to use it to send bulk messages to guides if they have availability for the specific date. As some guides can reply a few hours later, when another person is on shift, we want to use Twilio this way that other people can see all conversations with guides which the previous employee had on his shift. Right now we use a virtual switchboard offered by the telecommunication company, we would like to implement it on Twilio now also.

Example:

We are looking for a guide in Munich for tomorrow who speaks French. Therefore we want to create messages and send them to the group of contact which was created previously - we search for the city Munich and then we search for the Contact group named Munich Guides French. We send 1 message to all contacts. Next we wait for the replies for the guides. Once someone will be available we are texting him or make a phone call from Twilio to discuss the details.

Key features:

- create address book with the list of contacts

- possibility of creation of groups of contacts

- bulk messages send

- storage history of the messages conversations and phone calls

- connection with Whatsapp business

- create virtual switchboard for calls

- call forwarding

- we want to have 2 users, but a few phone number from different countries like USA, UK, Austria, Germany, Poland

For now we don't want to implement any chatbots, automatic responses etc as we want to use Twilio mainly for contact with contrahents so guides and transport companies.

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