RonaldJ
De: Poland
Ubicación: Dzierzoniow
En Useme desde 4 diciembre 2025
Sobre mí
I’m a results-driven sales, customer support, and marketing specialist with 15+ years of international experience and 4+ years in customer support/success. I’ve worked for global brands like HP, Smart (EV), NTT and Webnode, handling Tier 2 cases, escalations, technical issues, and logistics claims, consistently achieving >90% satisfaction.
In sales, I managed international B2B/B2C accounts across Europe, Africa, and the Middle East, exceeded targets, and built long-term partnerships. I also support companies with social media marketing, content creation, and go-to-market strategies.
Skilled with Microsoft 365, Google Workspace, Salesforce, HubSpot, Freshdesk, SAP, and remote support tools. Analytical, fast-learning, and proactive, I bring both commercial expertise and strong communication.
Languages: Dutch (native), English (C2), German (basic). Let’s work together to grow your business.
Categorías
CV / Currículum
Mar 2025 - Ahora
Customer care Specialist Tier 2
Foundever
• Tier 2 support for HP computer repairs and escalations • Resolved logistics and damage/loss claims • Maintained customer satisfaction consistently above 90%
May 2024 - Feb 2025
Customer Support Specialist – Conduent / Smart (EV
Conduent
• Handled Dutch B2C customer support for electric vehicle brand • Resolved technical and account-related inquiries with high SLA adherence • Achieved >90% satisfaction ratings
Ago 2022 - Mar 2024
Remote Engineer
NTT Global
• Provided remote IT support for Dutch & German B2B clients • Enhanced client relationships through proactive issue resolution • Maintained satisfaction score consistently >90%
Jun 2021 - Nov 2021
Export Sales Manager
Crocodille
• Led FMCG export sales across Africa, Middle East, and Europe • Overachieved sales target by 38% (€7.6M revenue) • Built distributor relationships and expanded food product footprint
Ene 2020 - Abr 2021
International sales &marketing manager
Freelance
• Managed accounts and negotiated contracts across Western Europe • Specialized in FMCG (Consumer electronics & Frozen food), specialist cleaning, and construction sectors • Consistently exceeded targets and developed long-term partnerships