From: Albania
Location: Tirana, AL
On Useme since 8 August 2023
I am committed to providing superior customer service by adhering to business principles while at the same time delivering 100% customer satisfaction. I am excited to bring this component of my career as a Customer Service Specialist.
I graduated from ISTL University with a Bachelor of Arts degree in communications in Oct 2021. Since that time, I have worked in several call centers. My first position was an associate-level one. In this position, I excelled in taking over 100 calls per day while adhering to my schedule, maintaining superior customer satisfaction scores, and resolving complaints. I was then promoted to call center supervisor. In this position, I gained experience in resolving escalated calls while promoting customer satisfaction.
Mar 2022 - Now
Regional Care Network
I play an integral role in the organization’s growth by understanding the needs of hiring managers and sourcing the best to fill open positions. I spend much of my time finding qualified candidates and coordinating the interview process.
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