Job description
I am looking for a programmer in the Voiceflow or Chatbase co environment, with an overlay on Voiceflow, maybe and for permanent cooperation.
I would like on my accounts in the above, as well as Make and Google sheets to create an Agent on my website which, will in a loop answer the customer's questions, as well as introduce some functionality:
1. retrieving user data, from the API prepared in Google sheets excel (order number, order date, products, their names, complaint status if any, authorization by order number, email, login, for confirmation the customer should provide phone number).
2. complaint form after completion exported to Google sheets with fields: Order No., Product, Reason: (Product damaged, Product not as described, Wrong size/color, Other reason (please describe), Bank account number (for refund), and statement: I declare that I have read the store's return policy and accept its terms.
3. If you attempt to contact me, Form To Collect Leads. Provide your name, Company Name, email and phone, Do you prefer to be contacted by email or phone.
4. Finally, in case of problems, Connect with a consultant (via Whatsap, masenger, or google Chat).
5. product knowledge base, downloaded from xml Google Shopping Feed Extensions via a link on the site.
Scenario details:
Customer seeks product information:
Agent: “Good morning! How can I help you? Are you looking for a specific product?”
Customer: “Yes, I am interested in [product name].”
Agent: “I'm happy to help. The [product name] is [brief description]. Would you like to know more about its specifications, availability or usage?”
A customer has a problem with a purchase:
Agent: “Good morning. I see that you have encountered a problem with your purchase. How can I help you?”
Customer: “I can't add the product to my shopping cart.”
Agent: “I understand. Please try [suggestions for solutions, e.g. clear cache, use a different browser]. If the problem persists, please give me more details.”
Customer wants to make a complaint, Questions about return policy.
