Job description
Good day,
we are looking for a person to whom we could "turn over" answering questions for French customers.
These are individual customers who come from the Amazon platform. With us, these messages appear in the edesk system, to which the person would get access. Similarly, she would also get access to the baselinker platform, where all the information regarding the order is.
The questions at the moment are about 80-odd per month. These are mostly questions like:
- where is my package?
- why didn't the courier come?
- did I get the wrong product?
- the product arrived damaged
And now how I imagine it:
- monthly subscription paid by us without any difference to the number of questions, sometimes there are none during the week, and sometimes they appear on weekends
- the person in charge once a day glances at the edesk system to see if there are questions from France
- if there are questions, then as long as she knows how to do it herself (and she will be able to after 3 months without any problem) she explains the situation to the customer or writes to the appropriate person from us from the company to, for example, resend the package, make a refund, etc.
So on and so on ;) we are currently doing this with deepl, so we are looking for someone who has free time and capacity.
Please give me prices for a month of service .
Greetings Adrian
