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Based on your consent, we and our partners use cookies in a range of ways to improve your experience on our site, including:
You can manage the use of cookies and disable the sharing of data with Useme and our partners by switching some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address or device.
It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
| Cookie Name | Default Expiration Time | Description |
|---|
| __utma | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmt | 10 minutes | Used to throttle request rate. |
| __utmb | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmz | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| __utmv | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
| Service | Cookie name | Cookie purpose | Cookie duration | Category |
|---|
All products
Developer Portal | _pendo_meta.PENDO_API_KEY | Analytics information | 100 days | Analytics |
All products
Developer Portal | _pendo_accountId.PENDO_API_KEY | Analytics information | 100 days | Analytics |
All products
Developer Portal | _pendo_visitorId.PENDO_API_KEY | Analytics information | 100 days | Analytics |
All products
Developer Portal | _pendo_launcher-closed.PENDO_API_KEY | Analytics information | 10 days | Analytics |
| All products | _cf_bm | This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. | 30 days | Essential |
| Support | _zendesk_session | Default rails cookie containing account_id and route | Session | Essential |
| Support | _zendesk_shared_session | Authentication cookie - set to be anonymous | 1 day | Essential |
| Support | _zendesk_authenticated | This is a flag that’s set when a user is authenticated to display the most up to date content. | Session | Essential |
| Support | _zendesk_cookie | Saves arbitrary preference settings. | 20 years | Functionality |
| Support | _voice_session | Default rails cookie | Session | Essential |
| Support | _app_market_session | Stores the session key for the managing of Apps. | Session | Essential |
| Support | __cfduid | Cloudflare per-client security settings for Twilio assets. | 1 year | Functionality |
| Support | __cfduid | Cloudflare per-client security settings for Outbound assets. | 1 year | Functionality |
| Support | _cfruid | Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. | Session | Functionality |
| Support | Ob | Stores session information for Connect standalone customers only - account ID, company ID, admin account ID, CSRF token and session ID (encrypted) | No expiry, replaced on login or change to session | Functionality |
| Support | _ob_pub-9dc679b8d7a3ce7af1cebb6a169a466c | Connect JavaScript snippet | 3 years | Functionality |
| Support | ajs_anonymous_id | Analytics information | 1 year | Analytics |
| Support | ajs_group_id | Analytics information | 1 year | Analytics |
| Support | ajs_user_id | Analytics information | 1 year | Analytics |
| Support, Guide | JAR | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 30 days | Essential |
| Support, Guide | APISID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 2 years | Essential |
| Support, Guide | CONSENT | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 20 years | Essential |
| Support, Guide | DV | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | Session | Essential |
| Support, Guide | HSID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 2 years | Essential |
| Support, Guide | NID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 6 months | Essential |
| Support, Guide | SAPISID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 2 years | Essential |
| Support, Guide | SID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 2 years | Essential |
| Support, Guide | SIDCC | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 3 months | Essential |
| Support, Guide | SSID | Used to allow human users easy access to Zendesk features, while blocking actions by bots. | 2 years | Essential |
| Name | Description | Duration |
|---|
| _hjClosedSurveyInvites | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | 365 days |
| _hjDonePolls | Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | 365 days |
| _hjMinimizedPolls | Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | 365 days |
| _hjDoneTestersWidgets | Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | 365 days |
| _hjIncludedInSample | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | 365 days |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. | 365 days |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 365 days |
| _hjRecordingLastActivity | This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). | Session |
| hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest | |
| Service Provider | Domain | Cookie Name | Description | Expiration | Opt-Out |
|---|
| AppNexus | .adnxs.com | anj | Ads targeting cookie for AppNexus | 3 months | AppNexus Opt-Out |
| AppNexus | .adnxs.com | uuids | Used by ad nexus analytics by AppNexus | 3 months | AppNexus Opt-Out |
| Eloqua | .linkedin.com | ELOQUA | Eloqua tracking | 2 years | Eloqua Opt-Out |
| Adobe Audience Manager | .dpm.demdex.net | dmp | Sends events to Audience Manger | 6 months | Adobe Opt-Out |
| Adobe Audience Manager | .demdex.net | dextp | Records last time a data synchronization call was performed | 6 months | Adobe Opt-Out |
| Adobe Audience Manager | .demdex.net | demdex | Visitor identification and ID sync for advertising | 6 months | Adobe Opt-Out |
| Adobe Audience Manager | .lnkd.demdex.net | dst | Logs when there is an error sending data to destination | 6 months | Adobe Opt-Out |
| Adobe Audience Manager | .lnkd.demdex.net | lnkd | Sends events to Audience Manager | 6 months | Adobe Opt-Out |
| Adobe Audience Manager | .linkedin.com or .business.linkedin.com | aam_uuid | Set for ID sync | 30 days | Adobe Opt-Out |
| Microsoft | .bing.com | MUID | Bing Tracking | 1 year | Microsoft Opt-Out |
| Microsoft | .bat.bing.com | MR | Bing Tracking | 6 months | Microsoft Opt-Out |
| Google | .doubleclick.net | IDE | Ads targeting cookie for Doubleclick | 2 years | Google Opt-Out |
| Facebook | .facebook.com | fr | Ads targeting cookie for Facebook | 3 months | Facebook Opt-Out |
| Twitter | twitter.com | personalization_id | Ads targeting cookie for Twitter | 2 years | Twitter Opt-Out |
| Yahoo | yahoo.com | GUC | Yahoo Conversion Tracking | 5 months | Oath Opt-Out |
| Yahoo | yahoo.com | B | Yahoo Conversion Tracking | 1 year | Oath Opt-Out |
| Google | .doubleclick.net | test_cookie | Test for cookie setting permissions in user's browser | 1 day | Google Opt-Out |
| Impact Radius | LinkedIn Tracking Domain | brwsr | Affiliate Marketing Cookie for LinkedIn | 2 years | Visitor Opt-Out
Member Opt-Out |
| Impact Radius | LinkedIn Tracking Domain | AWSELB | Load Balancer Cookie for affiliate marketing | 2 years | Visitor Opt-Out
Member Opt-Out |
| Impact Radius | LinkedIn Tracking Domain | IRLD | Affiliate Marketing Cookie for LinkedIn | 2 years | Visitor Opt-Out
Member Opt-Out |
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