Cookies policy

Cookies policy


This cookies policy explains how Useme sp.z o.o. uses cookies and other technologies when you visit our website www.useme.com, for what purposes this information is used and how you can manage this usage.

What is a cookie?

A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our site, we may collect automatically through cookies or similar technology information that does not directly identify you such as IP address, browser type, time spent on the online services, pages visited, referring URL, and other aggregated website traffic data. 

How do we use cookies?

Based on your consent, we and our partners use cookies in a range of ways to improve your experience on our site, including:

  • Authentication, keeping you signed in and facilitating navigation
  • Securing the usage of the website against attacks
  • Understanding how you use our site and collecting statistical information
  • Showing you information more effectively and posts that are relevant to you
  • Working with partners to serve you relevant advertising and measure the performance of ad campaigns

    Our partners provide in particular the following cookies that are further explained in the tables below:
  • widget.js – provided by User.com used for marketing campaigns directed to registered users.
  • chunk.js – provided by Zendesk used for customer service, contact through the widget on the website
  • gtm.js - provided by Google tag manager the servicing of external scripts
  • lissc – provided by Linkedin for marketing campaigns
  • bevents.js – provided by Facebook for marketing campaigns

How to manage cookies

You can manage the use of cookies and disable the sharing of data with Useme and our partners by switching some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address or device. It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.

Detailed information about the cookies used and their storage period

Google Gtag.js and analytics.js set the following cookies

_ga2 yearsUsed to distinguish users.
_gid24 hoursUsed to distinguish users.
_gat1 minuteUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN30 seconds to 1 yearContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id>90 daysContains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.



Google Ga.js – cookie usage
The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Throttle the request rate
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables
Cookie NameDefault Expiration TimeDescription
__utma2 years from set/updateUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt10 minutesUsed to throttle request rate.
__utmb30 mins from set/updateUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmcEnd of browser sessionNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz6 months from set/updateStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv2 years from set/updateUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.


For more information: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage

Cookies set by USER.COM

User.com cookies

User.com cookies


For more information: https://docs.user.com/gdpr-in-userengage/

Cookies set by ZENDESK

ServiceCookie nameCookie purposeCookie durationCategory
All products
Developer Portal
_pendo_meta.PENDO_API_KEYAnalytics information100 daysAnalytics
All products
Developer Portal
_pendo_accountId.PENDO_API_KEYAnalytics information100 daysAnalytics
All products
Developer Portal
_pendo_visitorId.PENDO_API_KEYAnalytics information100 daysAnalytics
All products
Developer Portal
_pendo_launcher-closed.PENDO_API_KEYAnalytics information10 daysAnalytics
All products_cf_bmThis Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots.30 daysEssential
Support_zendesk_sessionDefault rails cookie containing account_id and routeSessionEssential
Support_zendesk_shared_sessionAuthentication cookie - set to be anonymous1 dayEssential
Support_zendesk_authenticatedThis is a flag that’s set when a user is authenticated to display the most up to date content.SessionEssential
Support_zendesk_cookieSaves arbitrary preference settings.20 yearsFunctionality
Support_voice_sessionDefault rails cookieSessionEssential
Support_app_market_sessionStores the session key for the managing of Apps.SessionEssential
Support__cfduidCloudflare per-client security settings for Twilio assets.1 yearFunctionality
Support__cfduidCloudflare per-client security settings for Outbound assets.1 yearFunctionality
Support_cfruidCloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. Session Functionality
SupportObStores session information for Connect standalone customers only - account ID, company ID, admin account ID, CSRF token and session ID (encrypted)No expiry, replaced on login or change to sessionFunctionality
Support_ob_pub-9dc679b8d7a3ce7af1cebb6a169a466cConnect JavaScript snippet3 yearsFunctionality
Supportajs_anonymous_idAnalytics information1 yearAnalytics
Supportajs_group_idAnalytics information1 yearAnalytics
Supportajs_user_idAnalytics information1 yearAnalytics
Support, Guide JARUsed to allow human users easy access to Zendesk features, while blocking actions by bots.30 daysEssential 
Support, Guide  APISIDUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsEssential 
Support, Guide  CONSENTUsed to allow human users easy access to Zendesk features, while blocking actions by bots.20 yearsEssential
Support, Guide DVUsed to allow human users easy access to Zendesk features, while blocking actions by bots.SessionEssential
Support, Guide HSIDUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 years Essential
Support, Guide NIDUsed to allow human users easy access to Zendesk features, while blocking actions by bots.6 months Essential
Support, Guide  SAPISIDUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 yearsEssential
Support, Guide  SID Used to allow human users easy access to Zendesk features, while blocking actions by bots.2 years Essential
Support, Guide  SIDCCUsed to allow human users easy access to Zendesk features, while blocking actions by bots.3 months Essential 
Support, Guide  SSIDUsed to allow human users easy access to Zendesk features, while blocking actions by bots.2 years Essential 


For more information: https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-in-product-cookie-policy

Cookies set by the Hotjar script 

NameDescriptionDuration
_hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.365 days
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.365 days
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.365 days
_hjDoneTestersWidgetsHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.365 days
_hjIncludedInSampleHotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.365 days
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.365 days
_hjidHotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.365 days
_hjRecordingLastActivityThis should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).Session
hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest


For more information: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

Cookies set by Linkedin

Service ProviderDomainCookie NameDescriptionExpirationOpt-Out
AppNexus.adnxs.comanjAds targeting cookie for AppNexus3 monthsAppNexus Opt-Out
AppNexus.adnxs.comuuidsUsed by ad nexus analytics by AppNexus3 monthsAppNexus Opt-Out
Eloqua.linkedin.comELOQUAEloqua tracking2 yearsEloqua Opt-Out
Adobe Audience Manager.dpm.demdex.netdmpSends events to Audience Manger6 monthsAdobe Opt-Out
Adobe Audience Manager.demdex.netdextpRecords last time a data synchronization call was performed6 monthsAdobe Opt-Out
Adobe Audience Manager.demdex.netdemdexVisitor identification and ID sync for advertising6 monthsAdobe Opt-Out
Adobe Audience Manager.lnkd.demdex.netdstLogs when there is an error sending data to destination6 monthsAdobe Opt-Out
Adobe Audience Manager.lnkd.demdex.netlnkdSends events to Audience Manager6 monthsAdobe Opt-Out
Adobe Audience Manager.linkedin.com or .business.linkedin.comaam_uuidSet for ID sync30 daysAdobe Opt-Out
Microsoft.bing.comMUIDBing Tracking1 yearMicrosoft Opt-Out
Microsoft.bat.bing.comMRBing Tracking6 monthsMicrosoft Opt-Out
Google.doubleclick.netIDEAds targeting cookie for Doubleclick2 yearsGoogle Opt-Out
Facebook.facebook.comfrAds targeting cookie for Facebook3 monthsFacebook Opt-Out
Twittertwitter.compersonalization_idAds targeting cookie for Twitter2 yearsTwitter Opt-Out
Yahooyahoo.comGUCYahoo Conversion Tracking5 monthsOath Opt-Out
Yahooyahoo.comBYahoo Conversion Tracking1 yearOath Opt-Out
Google.doubleclick.nettest_cookieTest for cookie setting permissions in user's browser1 dayGoogle Opt-Out
Impact RadiusLinkedIn Tracking DomainbrwsrAffiliate Marketing Cookie for LinkedIn2 yearsVisitor Opt-Out
Member Opt-Out
Impact RadiusLinkedIn Tracking DomainAWSELBLoad Balancer Cookie for affiliate marketing2 yearsVisitor Opt-Out
Member Opt-Out
Impact RadiusLinkedIn Tracking DomainIRLDAffiliate Marketing Cookie for LinkedIn2 yearsVisitor Opt-Out
Member Opt-Out


For more information: https://www.linkedin.com/legal/l/cookie-table